Front Desk Associate at Breckenridge Grand Vacations

Breckenridge, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

26.5

Posted On

20 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Services, Check-in/Check-out Procedures, Concierge Services, Reservation Modifications, Night Audit Documentation, Telephone System Operation, Policy Enforcement, Conflict Resolution, Microsoft Office Proficiency, Property Management Systems, Lifting (50 pounds), Verbal Communication, Written Communication, Retail Management, Leadership Duties

Industry

Real Estate

Description

Description Front Desk Associate Location: Grand Timber Lodge Position Type: Full-Time Non-Exempt Compensation: $23.00 - $26.50/hr. DOE Schedule: Varied including evenings, weekends and holidays About the Role: Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore! Key Responsibilities: Execute flawless check-in/check-out procedures for owners and guests Serve as resort concierge for dining, activities, and local recommendations Handle reservation modifications and ownership inquiries Coordinate daily arrivals/departures with Housekeeping and Engineering Maintain accurate guest folios and night audit documentation Operate resort telephone system and switchboard Enforce resort policies with professionalism Resolve guest concerns per "End of the Line" service philosophy Maintain pristine front desk and retail areas Requirements Minimum 1 year customer service experience in hospitality or related field Professional communication skills (verbal and written) Proficiency with Microsoft Office and property management systems Ability to lift 50 pounds for luggage assistance Preferred Qualifications: Associate’s degree in hospitality management or related field Previous front desk experience in upscale resort environment Bilingual capabilities Career Advancement Pathway Front Desk Associates may advance to FDA II ($24.25-$27.88/hr.) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties. Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints. 1. Cross-Property Operations • Shadow shifts at all properties • Parking/violator checks Verified by: Supervisor observation + checklist 2. TSW Systems • Points/partial stay reservations • Owner relations protocols Verified by: Live system demonstration 3. Night Audit • Folio balancing & Shift-4 transactions • Bank drops Verified by: 3 error-free solo audit shifts 4. Activities • Escape Room hosting • Activity kit preparation Verified by: 4.5+ guest satisfaction scores 5. Market • Inventory audits • Vendor orders Verified by: 100% monthly inventory accuracy 6. MOD • SOP creation • Post-stay survey responses Verified by: 3 supervised MOD shifts Compensation & Benefits: Health, vision, and dental insurance plans Company-paid life insurance coverage Voluntary Life and Accidental Death/Dismemberment Insurance HSA and FSA-Dependent Care Accounts Retirement plan Generous paid time off (PTO) and sick leave to support work-life balance Volunteer Time Off - Paid opportunities to give back to Summit County Bereavement leave Biannual bonuses Tuition Reimbursement Program Employee Wellness programs to support physical and mental health Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners’ program. About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until March 26, 2026. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.

Responsibilities

The Front Desk Associate is responsible for executing flawless check-in and check-out procedures while serving as the resort concierge for local recommendations and inquiries. Key duties also involve coordinating daily operations with other departments and maintaining accurate financial documentation.