COMPANY OVERVIEW

Comfort Inn by Choice Hotels is a leading establishment in the hospitality industry, dedicated to providing exceptional service and comfortable accommodations for our guests. We pride ourselves on creating a welcoming environment that ensures every visitor has a memorable stay.

SUMMARY

We are seeking a Front Desk Agent to join our team at Comfort Inn by Choice Hotels. In this role, you will be the first point of contact for our guests, responsible for providing outstanding customer service and ensuring a smooth check-in and check-out process. Your contributions will be vital in upholding our commitment to guest satisfaction.

REQUIREMENTS

• Previous experience in a customer service role, preferably in the hospitality industry.
• Strong communication skills with the ability to interact positively with guests.
• Familiarity with front desk operations and hotel management systems is a plus.
• Bilingual candidates are encouraged to apply for enhanced guest relations.

• Greet and welcome guests upon arrival, providing a friendly and professional first impression.
• Manage the check-in and check-out process efficiently, ensuring accuracy in billing.
• Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Process reservations and manage room assignments using hotel management software.
• Assist with night audits as required to ensure accurate financial reporting.
• Collaborate with housekeeping and maintenance teams to address guest needs.