Front Desk Associate (Customer Service Representative) at MES Life Safety

Mattoon, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

20.0

Posted On

23 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Administrative support, Phone communication, Interpersonal skills, Organizational skills, Attention to detail, Computer proficiency, Multi-line telephone systems, Microsoft Word, Microsoft Outlook, Microsoft Excel, Accounting software

Industry

Public Safety

Description

Description About Us Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market. MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening. Job Description We’re seeking a Front Desk Associate (customer service representative) to join our team. In this role, you’ll provide administrative support to our local office and work closely with service technicians to ensure quality service. This is a great opportunity for someone who thrives in a team-oriented environment and enjoys engaging with customers, suppliers, and colleagues. Key Responsibilities: Respond promptly to customer calls and emails Assist customers coming to the office for in-house service Support daily operations and service technicians Deliver outstanding customer service and resolve inquiries effectively Collaborate with a team-oriented office environment What We’re Looking For: Friendly, professional, and dependable demeanor Strong phone and interpersonal communication skills Strong organizational skills and attention to detail Proficiency with computer and multi-line telephone systems Proficiency in Microsoft Office (Word, Outlook, Excel) Prior experience in an office or administrative role Prior experience with accounting software Requirements High school diploma or equivalent Ability to pass a pre-employment drug screening and background check Preferred (Not Required): Familiarity with NetSuite software Benefits: 401(k) and company match Paid Holidays Dental Insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid Time Off Vision insurance Employee rewards and recognition program #OPS123

Responsibilities

The Front Desk Associate will provide administrative support to the local office and assist service technicians with daily operations. They are responsible for responding to customer inquiries via phone and email while delivering high-quality service to in-house visitors.