HIRING DEPARTMENT

The UMKC School of Dentistry serves as a leader in the advancement of oral healthcare through exceptional educational programs, scientific inquiry, patient care and service to society. For more than a century, the school has led the way by preparing the next generation of oral health care professionals, conducting cutting-edge research, and delivering high-quality care to patients. Our program is the only public dental school in Missouri and our alumni account for roughly half of all practicing dentists in Missouri.

JOB DESCRIPTION

The Dental Clinic at the UMKC School of Dentistry is seeking an experienced, customer service focused individual to join our collaborative, fast-paced clinical environment. With responsibilities at both front desk and call center areas, individuals in these positions are the first point of contact for Dental School patients, visitors, faculty, staff, and students and are responsible for greeting, updating patient medical records, and providing the necessary information need to be seen in the clinic.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent
• At least 5 years of experience from which comparable knowledge and skills can be acquired is necessary

PREFERRED QUALIFICATIONS

• At least 1 year of experience working as a receptionist, front desk or call center representative or in a position with related duties in a medical or dental environment
• Ability to balance multiple tasks simultaneously
• Bilingual candidates (English/Spanish) are encouraged to apply
• Successful applicants will be patient, team players, who are reliable and focused on providing exceptional customer service.

• Checking in patients for their appointments at time of arrival
• Providing clear direction to patients, visitors, faculty, staff, and students and ensuring all questions are answered (e.g., where to park, providing directions within the building, and escalating questions to supervisors when appropriate.)
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies
• Working cross-functionally with individuals and teams including patients accounts, team clerks, oral surgery, dental assistants, faculty, and students
• Review, update, and reasonably comprehend information contained patient charts/records
• Input patients’ information into the computer system
• Scan patients’ I.D. into the system/update charts when needed
• Assign doctor codes when needed/end dates on charts
• Provide doctors notes for work or school
• Relay rationale for appointments which are cancelled or changed
• Page students and/or doctors, as needed
• Print daily student and screening list
• Answering incoming local, long distance, and inter-campus telephone calls and make proper connections.
• Place outgoing and interoffice call.
• Receive and respond to emergency calls, record necessary information, and notify appropriate personnel.
• Assist in the maintenance of paper assignments and maintenance of records.
• Provide routine non-technical information upon request and/or refer to appropriate area.
• Will use computer to schedule patient appointments.
• Review, update, and reasonably comprehend information contained patient charts/records
• Input patients’ information into the computer system for appointment.
• Relay rationale for appointments which are cancelled or changed
• Providing clear Information to patients’ and ensuring all questions are answered (e.g., fees for screening appointments, providing email address for x-rays, where to park, escalating questions to supervisor when appropriate.)
• Transfer incoming and outgoing calls within the building
• Mail out screening letters to patients, note charts if mail was returned
• Other duties as assigned.