JOB SUMMARY

We are seeking a motivated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

REQUIREMENTS

• Proven experience in a front desk or customer service role is preferred.
• Strong organizational skills with the ability to multitask effectively.
• Excellent phone etiquette and communication skills, both verbal and written.
• Familiarity with QuickBooks or similar accounting software is a plus.
• Proficient in administrative tasks including filing, proofreading, and managing documentation.
• Ability to work well under pressure while maintaining a friendly demeanor.
• A commitment to providing outstanding customer service at all times.
  Join our team as a Front Desk Agent where you will play a crucial role in creating memorable experiences for our guests while showcasing your skills in customer service and administration!
  Job Type: Full-time
  Pay: From $17.20 per hour
  Expected hours: 40 – 44 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Night shift

Work Location: In perso

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Handle check-in and check-out procedures, including managing reservations and room assignments.
• Answer phone calls with excellent phone etiquette, addressing inquiries and providing information about services and amenities.
• Maintain accurate records by filing documents and managing guest information using QuickBooks or similar software.
• Provide customer support by resolving guest issues or complaints promptly and professionally.
• Assist in administrative tasks such as proofreading documents, managing correspondence, and maintaining office supplies.
• Collaborate with other departments to ensure seamless guest experiences and operational efficiency.
• Uphold the highest standards of cleanliness and organization at the front desk area.