ADDITIONAL INFORMATION

Job Number25090847
Job CategoryRooms & Guest Services Operations
LocationSt. Pancras London Autograph Collection, Euston Road, London, United Kingdom, United Kingdom, NW1 2AR
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

As a Front Desk Associate you are not simply expected to ensure a smooth check-in and check-out. Instead you are expected to create an experience which is memorable and unique, seek opportunities to go the extra mile and leave that lasting impression. A Front Desk Associate will typically act as the first point of contact for our guests, seamlessly process operational needs, complete reports and meet guest requests, all whilst telling stories of the iconic building that is, St Pancras.

Responsibilities: Here’s what your journey with us entails

• Addressing guests in a professional, positive, and timely manner.
• Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Anticipating guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Staying up to date on what is going on in the locale and engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assisting other associates to ensure proper coverage and prompt guest service.
• Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Thanking guests with genuine appreciation and providing a fond farewell.
• Performing other reasonable duties as requested by Supervisors or Managers.

QUALIFICATIONS:

• Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
• Previous experience in customer service is preferred.

• Addressing guests in a professional, positive, and timely manner.
• Welcoming and acknowledging each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Anticipating guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Staying up to date on what is going on in the locale and engaging guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assisting other associates to ensure proper coverage and prompt guest service.
• Tagging, storing, and retrieving luggage from luggage storage, providing guests with proper claim tickets for their luggage.
• Thanking guests with genuine appreciation and providing a fond farewell.
• Performing other reasonable duties as requested by Supervisors or Managers