FRONT DESK ASSOCIATE

Status: Part time
Reporting To: General Manager
Hours: Monday to Friday 4:45 am-1:15 pm
Location: GYMVMT North Hill - Calgary, AB
About Us
AYRFIT operates fitness facilities across Alberta through GYMVMT, and HER GYMVMT. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience. With locations in Calgary and Edmonton, our team has been motivating Albertans to live a healthy and active lifestyle for over 35 years.
As part of our team, you’ll have the opportunity to make a real difference in people’s lives every day. At the same time, you’ll be part of a passionate community who knows what it takes to succeed and continue to shape the future of the fitness industry.
We want YOU to bring your expertise to our growing team. If you have initiative, a positive demeanor, and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!
Position Summary
The Front Desk Associate acts as first point of contact for members, guests, and employees. This role is responsible for creating a welcoming environment for the organization, members, and guests. The Front Desk Associate is responsible for greeting members and guests, addressing member account inquiries as well as answer questions regarding the variety of services offered.

Responsibilities

• Greet and acknowledge members upon arrivals and exits providing a hospitable welcome.
• Check-in all members into the club ensuring proper account status prior to entering the club.
• Handle any account issues upon check-in.
• Respond to requests and inquiries from guests and members.
• Respond to phone inquiries, transfers calls as necessary and maintains telephone inquiry records.
• Ensure all new guests are recorded into the digital guest register.
• Handles member service matters as they arise.
• Follows and records an established rotation system for guests and telephone inquiries.
• Touch up the locker room with every visit.
• Survey and keep the reception area in an orderly and clean appearance.
• Understand the specifics club rules, programs, layout, etc.
• Abide by organizational policies, procedures, and guidelines.
• Organize and prioritize multiple tasks ensuring all deadlines are met.
• Operates computers, scanners, and photocopiers as well as interact machines.
• Other duties as required.

Qualifications & Requirements

• High school diploma or GED
• Prior related customer service or receptionist experience, an asset.
• Excellent written and verbal communication skills.
• Ability to multi-task.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Experience with administrative and clerical procedures.
• Able to contribute positively as part of a team.

Competencies

Communication

• Plan and deliver oral and written communications respectfully and tactfully to make an impact and persuade an intended audience.

Personal Effectiveness

• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight by organizing time effectively and utilizing self-management habits that lead to increased productivity.

Dependability and Reliability

• Behaves consistently and predictably; able to take responsibility for actions and outcomes and persist despite obstacles; consistently meets deadlines.

Problem Solving

• Ensures decisions are made based on policies, rules and organizational directives and solves emerging problems.

Relationship Management

• Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.

Initiative

• Able to bring abut great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.

Technical Orientation

• Ability to accurately and thoroughly utilize office technology and to demonstrate practical knowledge of information management, e-mail management and privacy protection issues.

Why HER GYMVMT/GYMVMT
We provide a competitive benefits package for eligible employees including health and dental coverage, access to Employee and Family Assistance Program (EFAP), industry leading income potential, complimentary gym membership to all AYRFIT affiliated GYMVMT/HER GYMVMT clubs in Alberta for you and a friend or family member, employee discounts on fitness services, awards and top performer incentives, professional development opportunities, community involvement and philanthropy, and more!
Conditions of Employment
Successful applicants must provide proof of qualifications.
We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.
Job Type: Part-time
Pay: $15.00-$16.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Paid time off

Ability to commute/relocate:

• Calgary, AB T2N 1M7: reliably commute or plan to relocate before starting work (preferred)

Education:

• Secondary School (preferred)

Experience:

• Front Desk Reception: 1 year (preferred)

Work Location: In perso

• Greet and acknowledge members upon arrivals and exits providing a hospitable welcome.
• Check-in all members into the club ensuring proper account status prior to entering the club.
• Handle any account issues upon check-in.
• Respond to requests and inquiries from guests and members.
• Respond to phone inquiries, transfers calls as necessary and maintains telephone inquiry records.
• Ensure all new guests are recorded into the digital guest register.
• Handles member service matters as they arise.
• Follows and records an established rotation system for guests and telephone inquiries.
• Touch up the locker room with every visit.
• Survey and keep the reception area in an orderly and clean appearance.
• Understand the specifics club rules, programs, layout, etc.
• Abide by organizational policies, procedures, and guidelines.
• Organize and prioritize multiple tasks ensuring all deadlines are met.
• Operates computers, scanners, and photocopiers as well as interact machines.
• Other duties as required