We are looking for a Hotel Front Desk Agent (part-time 1st shift and/or 2nd shift) to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include greeting & registering guests, answering phone calls, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Dependability and the ability to work indepentanly is very important. You must have reliable transportation as well.

SKILLS

• Previous work experience as a Hotel Front Desk Agent, Receptionist or similar role is helpful but not required
• Comfortable with using computers and answering phones
• Great at greeting guests & trouble shooting situations
• Customer service oriented with a positive attitude
• Excellent communication and organizational skills
• Dependability a MUST!
  Job Type: Part-time
  Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Heath, OH 43056 (Required)

Ability to Relocate:

• Heath, OH 43056: Relocate before starting work (Required)

Work Location: In perso

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments