PREFERRED QUALIFICATIONS:

• Associate’s degree in hospitality management or related field
• Previous front desk experience in upscale resort environment
• Bilingual capabilities

Requirements:

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistanc

ABOUT THE ROLE:

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you’ll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest’s stay as memorable as the peaks they came to explore!

KEY RESPONSIBILITIES:

• Execute flawless check-in/check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals/departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per “End of the Line” service philosophy
• Maintain pristine front desk and retail areas

Requirements:

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistance