COMPANY OVERVIEW

Link Hospitality is a leading provider in the hospitality industry, founded in 2016. We specialize in staffing, management, and cleaning services across various sectors including hotels, food & beverage, gaming, and vacation ownership. Our mission is to enhance the value of our clients’ operations while fostering a supportive environment for our team members.

SUMMARY

We are seeking a dedicated Front Desk Agent to join our dynamic team at Link Hospitality in the United States. This role is vital in ensuring exceptional guest experiences and operational efficiency at our properties. As a Front Desk Agent, you will be the first point of contact for guests, embodying our commitment to outstanding service.

QUALIFICATIONS

• Proven experience in hospitality or customer service roles
• Strong communication skills with proficiency in multiple languages preferred
• Familiarity with front desk operations and hotel management systems
• Excellent problem-solving abilities and attention to detail
• Ability to work flexible hours including weekends and holidays
• Strong interpersonal skills with a focus on guest relations
• Knowledge of phone etiquette and multi-line phone systems preferred
• Previous hotel experience is a plus

• Greet and welcome guests upon arrival
• Manage check-in and check-out processes efficiently
• Handle guest inquiries and provide information about hotel services
• Maintain accurate records of guest accounts and transactions
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Assist with reservations and manage front desk operations
• Address guest complaints promptly and professionally
• Uphold hotel policies and procedures to ensure a safe environment