JOB OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive experience from check-in to check-out. Your responsibilities will include managing guest inquiries, providing exceptional customer service, and maintaining the front desk operations efficiently. The ideal candidate will possess strong hospitality skills and have a passion for delivering outstanding guest services.

SKILLS

• Strong background in hospitality management or hotel management preferred.
• Excellent customer service skills with a focus on guest relations.
• Proficiency in phone etiquette and experience with multi-line phone systems.
• Bilingual or multilingual abilities are highly desirable to cater to diverse guests.
• Previous hotel or resort experience is an advantage.
• Ability to work flexible hours, including nights and weekends as needed.
• Strong organizational skills with attention to detail in managing front desk operations.
• A friendly demeanor with excellent communication skills to interact effectively with guests and team members. Join us in creating memorable experiences for our guests while working in a dynamic environment that values teamwork and excellence in hospitality!
  Job Type: Full-time
  Pay: $9.00 - $10.00 per hour
  Expected hours: 30 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In perso

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle reservations, cancellations, and modifications through multi-line phone systems and online platforms.
• Provide information about hotel amenities, local attractions, and services to enhance the guest experience.
• Address guest inquiries and resolve any issues or complaints promptly to ensure satisfaction.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Maintain a clean and organized front desk area while adhering to hotel policies and procedures.