JOB DESCRIPTION:

Role Profile
Metro PHX Living SPE Hospitality has been seeking a dedicated and personable Front Desk Assocaite to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a commitment to guest satisfaction in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Operate phone systems to manage incoming calls and relay messages appropriately.
• Collaborate with housekeeping and maintenance teams to ensure room readiness and address guest concerns.

Skills

• Strong phone etiquette with excellent verbal communication skills.
• Experience in hotel management or front desk operations is preferred.
• Proven ability in guest relations and providing outstanding guest services.
• Familiarity with hospitality industry standards and practices.
• Proficient in using phone systems and hotel management software.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
• Strong organizational skills with attention to detail.
• A friendly demeanor with a passion for delivering exceptional customer service.

Join our team as a Front Desk Agent by sharing your updated profile by 20th July, 2025 emailing at career@metrohospitality.com
Job Types: Full-time, Contract

Schedule:

• 8 hour shift
• Nights as needed
• Rotating weekends

Experience:

• Front desk: 3 years (Required)

Work Location: In person
Job Types: Full-time, Part-time
Pay: $15.00 - $16.50 per hour
Work Location: In perso

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage the check-in and check-out process efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and resolve issues promptly to enhance guest satisfaction.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Process reservations and cancellations using hotel management software.
• Conduct night audits as required, ensuring all financial transactions are accurate.
• Operate phone systems to manage incoming calls and relay messages appropriately.
• Collaborate with housekeeping and maintenance teams to ensure room readiness and address guest concerns