Front Desk Associate at Miracle-Ear

Downingtown, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

29 May, 26

Salary

19.0

Posted On

28 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Office Administration, Appointment Scheduling, Inbound Calling, Outbound Calling, Customer Resolution, Data Entry, Payment Collection, Database Maintenance, Computer Literacy, Phone Etiquette, Sales-Minded, Adaptability, Detail Oriented, Positive Demeanor, Hearing Aid Maintenance

Industry

Medical Device

Description

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks. Responsibilities: Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience. Scheduling, screening, and confirming new appointments through inbound and outbound calling. Provide customer resolution to any concerns or questions. Communicate all relevant customer information to the Hearing Care Professional Collect and record customer payments. Maintain the customer database by updating office records. Inform the customer about hearing care accessory options. Handle walk-ins and after-care for existing customers. Help run office promotions by participating in any marketing and social media initiatives. Support hearing aid maintenance, cleaning and repairs. About us: For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer’s quality of life. At Miracle-Ear, you’ll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry. Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. This is the advantage of working as part of the Miracle-Ear family and our parent company, Amplifon, the global leader in retail hearing solutions. Administrative, front office, or patient care coordinator background Experience in a direct customer support role Comfortable handling inbound and outbound calling Appointment scheduling and quality phone etiquette Sales-minded and takes initiative Adaptable and detail oriented, with an outgoing, positive demeanor Computer literacy, ability to accurately document and file records Pay: $15-$19/hour Schedule/Hours: Mon-Fri, 9am-5pm Continuous training, development & support Brand recognition – we’re at the top of our industry! Health Insurance – Medical Paid Holidays & Paid Time Off We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Responsibilities

The Front Desk Associate serves as the initial point of contact, managing the customer journey by setting expectations, confirming appointments, and delivering a quality customer experience. Key duties include handling inbound/outbound calls for scheduling, resolving customer concerns, communicating information to the Hearing Care Professional, and managing payments and database records.