Front Desk Associate at Mitchell Refractive Surgery & Eye Center

Port Saint Lucie, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Office Experience, Health Care Insurance, Computer Skills, Typing, Dependability, Organization, Interpersonal Skills, Professional Image, Problem Solving, Medical Terminology

Industry

Medical Practices

Description

Company Overview Join the Katz Eye Center Team Katz Eye Center provides exceptional medical and surgical eye care with compassion and precision. Serving Port St. Lucie and Jupiter, Florida, our board-certified ophthalmologists specialize in cataract surgery, glaucoma treatment, and retinal care using advanced technology and a personalized approach. We foster a collaborative, patient-centered environment where every team member plays a vital role in improving lives through vision care. If you're passionate about excellence and want to grow your career in a supportive setting, we’d love to meet you. Katz Eye Center is affiliated with EyeSouth Partners' premier network of medical and surgical specialty eye care services. Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Responsibilities • Displays high level of professionalism and gives superb customer service • Obtains and reviews patient demographic and insurance information for accuracy • Verifies insurance and collects copays, co-insurance, and outstanding balances • Ensures all patient intake forms are signed and complete • Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax • Schedules appointments • Processes medical record requests per policies and procedures • Coordinates with Clinical Staff to ensure optimal patient experience Qualifications Education: • High School Diploma or Equivalent Certificate Required Skills: • Minimum 2 years of experience in a medical office/health care setting • Minimum 2 years of health care insurance experience • Strong computer knowledge and skills with a minimum typing speed of 30 WPM • Strong desire to assist others and provide excellent customer service • Must be highly dependable and organized • Outstanding interpersonal skills • An impeccably clean, polished, professional image • The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: • Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Front Desk Associate provides exceptional patient service, interviews patients to obtain necessary information, and performs clerical duties to maintain office operations. Responsibilities include scheduling appointments, processing medical records requests, and coordinating with clinical staff.