Front Desk Associate at Mitchell Refractive Surgery & Eye Center

Boca del Mar, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Clerical Duties, Phone Etiquette, Appointment Scheduling, Medical Records Processing, Data Entry, Insurance Verification, Payment Collection, Professionalism, Customer Service, Interpersonal Skills, Organization, Problem Solving, Independent Thinking, Computer Knowledge, Typing Speed

Industry

Medical Practices

Description

Company Overview At Florida Eye Microsurgical Institute, we put our patient’s needs as a top priority. With an expert team of highly-qualified, board certified physicians, nurses and technicians, our practice offers a comprehensive range of services to provide patients with routine eye care and exams, pediatric eye care, retinal care, cataract surgery, corneal care and many other services and procedures. Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Responsibilities • Displays high level of professionalism and gives superb customer service • Obtains and reviews patient demographic and insurance information for accuracy • Verifies insurance and collects copays, co-insurance, and outstanding balances • Ensures all patient intake forms are signed and complete • Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax • Schedules appointments • Processes medical record requests per policies and procedures • Coordinates with Clinical Staff to ensure optimal patient experience Qualifications Education: • High School Diploma or Equivalent Certificate Required Skills: • Minimum 2 years of experience in a medical office/health care setting • Minimum 2 years of health care insurance experience • Strong computer knowledge and skills with a minimum typing speed of 30 WPM • Strong desire to assist others and provide excellent customer service • Must be highly dependable and organized • Outstanding interpersonal skills • An impeccably clean, polished, professional image • The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: • Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Front Desk Associate is responsible for providing exceptional in-person and phone patient service, which includes interviewing patients to obtain accurate demographic and financial information necessary for billing and collections. This role also involves performing various clerical duties to maintain efficient office operations, such as answering phones, scheduling appointments, and processing medical records requests.