JOB OVERVIEW

We are seeking a dedicated and detail-oriented Front Desk Agent/Night Auditor to join our team. This role is essential in providing exceptional customer service and ensuring smooth operations during the shift. The ideal candidate will have a strong background in hospitality management, possess excellent communication skills, and be able to handle multiple tasks efficiently. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and maintaining guest satisfaction.

QUALIFICATIONS

• Previous experience in hotel management or hospitality is preferred but not required.
• Strong customer service skills with a focus on guest relations.
• Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests.
• Familiarity with night audit processes is a plus.
• Proficient in using front desk software and multi-line phone systems.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• A positive attitude and willingness to learn about the hospitality industry. Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality field.
  Job Types: Full-time, Part-time, Contract, Seasonal
  Pay: $12.00 - $14.00 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Referral program

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage front desk operations including check-ins, check-outs, and reservations.
• Perform night audit duties to ensure accurate financial reporting and reconciliation of daily transactions.
• Handle guest inquiries and resolve any issues or complaints promptly and professionally.
• Maintain knowledge of hotel services, local attractions, and events to provide guests with relevant information.
• Operate multi-line phone systems efficiently while demonstrating excellent phone etiquette.
• Assist with administrative tasks such as filing, data entry, and maintaining guest records.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Uphold hotel policies and procedures to ensure compliance with safety regulations.