DISCLAIMER:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check

• Must be able to demonstrate excellent customer service.
• Must meet and greet residents and check guests and service providers in and out.
• Must be able to identify and clarify residents’ needs and desires. Must answer questions, give directions and instructions, and develop inventories of services.
• Able to work independently and without direct supervision.
• Maintains guest privacy and the organization’s reputation by keeping information confidential.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and screens messages.
• Controls access for authorized vendors to provide services within units of the building.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Enhances department and organizational reputation by accepting and accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Maintains daily logs, records, and forms.
• Resolves and follows up on all complaints/issues.
• May be assigned other duties by the on-site property manager