FRONT DESK ASSOCIATE OVERNIGHT FT

Location (Country-State-City) US-FL-Winter Haven
Job ID
2023-2288
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGOLAND Florida
Job Locations
US-FL-Winter Haven

ABOUT THE ROLE…

The Front Desk Associate is responsible for the hotel as it relates to guest service, cash handling and overall communications 11:00 PM - 7:00 AM.

WHAT YOU’LL BE DOING…

• Welcome all guests into the resort with a genuinely warm welcome.
• Ability to deliver a dynamic guest service experience by assisting guests with checking in/out, requests, complaints and concerns.
• Works effectively in a team environment.
• Checking guests in and out of the resort, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Maintain and improve the quality of guest service.
• Process all payments in accordance with established hotel policies.
• Provide information and assistance to all guests and visitors.
• Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.
• Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through the PBX.
• Assist guest services, safety services, housekeeping and engineering teams with accommodating guest requests.
• Must be able to multi-task and prioritize departmental functions to meet deadlines.
• Assist in maintaining a professional and fun place for our guests which will help with guest retention.
• Maintains and controls safe while on duty, keeping detailed records of all transactions.
• Ensuring the hotel is receiving proper credit and payments for guest stays.
• Ensuring shift is balanced with the PMS.
• Perform cash drops for each shift worked and making sure the proper signatures and approvals are made.
• Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction.
• Provide ideas and suggestions for new products, services, technology and processes to ensure the company has a competitive position and in anticipation of changing customer needs.
• Maintain confidentiality of all guests and employees.
• Provide dynamic guest service to our guests
• Play an integral role in assisting with emergencies (i.e. fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.