Front Desk Associate at Pancare of Florida Inc

Panama City, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Detail-Oriented, Multitasking, Organizational Skills, Problem-Solving, Billing Management, HIPAA Knowledge

Industry

Medical Practices

Description

FRONT DESK ASSOCIATE 📍Panama City, FL | Full-Time | Non-Exempt 💙 ABOUT THE ROLE PanCare of Florida is seeking a friendly, organized, and customer-focused Front Desk Associate to support daily clinic operations and deliver an excellent patient experience. As the first point of contact in the clinic, you’ll set the tone for compassionate, efficient care while supporting administrative functions that keep the clinic running smoothly. If you enjoy helping others, thrive in a fast-paced environment, and value meaningful work that directly supports community health — this role may be a great fit. WHAT YOU’LL DO As a Front Desk Associate, you will: * Greet patients and assist with check-in and checkout * Answer incoming calls and route inquiries to the appropriate team * Schedule appointments based on provider availability and scheduling policies * Confirm next-day patient appointments as assigned * Collect payments and manage billing-related conversations with professionalism and sensitivity * Help verify patient eligibility for programs such as the sliding fee scale * Submit and track medical records requests with proper authorization * Assist with processing, organizing, and routing patient chart information * Maintain accurate logs and documentation, including postage and receipt logs * Support front office operations and contribute to a smooth patient flow * Balance daily cash drawers and reconcile receipts * Communicate effectively with clinical teams, administrative staff, and patients * Maintain predictable and reliable attendance to support clinic coverage * Assist with additional administrative duties as assigned YOU’LL THRIVE IN THIS ROLE IF YOU ARE… ✔ Compassionate and patient-centered ✔ Detail-oriented and accurate in documentation ✔ Skilled at multitasking and staying organized ✔ A confident communicator with a customer-service mindset ✔ Comfortable working with billing and payment discussions ✔ Team-oriented and adaptable to changing priorities REQUIRED SKILLS & ABILITIES * Strong written and verbal communication skills * Proficiency with scheduling systems, phones, and office equipment * Ability to accurately handle financial transactions and reconcile balances * High attention to detail when reviewing records or verifying information * Skilled in managing multiple tasks in a fast-paced environment * Knowledge of HIPAA standards and commitment to confidentiality * Problem-solving ability and willingness to assist with workflow needs EDUCATION & EXPERIENCE * High school diploma or GED required (some college preferred) * Minimum 6 months experience in healthcare, administrative work, or customer service required * Experience in a clinical or medical office setting preferred PHYSICAL REQUIREMENTS This role may require: * Sitting or standing for extended periods * Walking throughout clinic spaces * Reaching, bending, filing, and handling office materials * Lifting up to 25 lbs. (supplies or documents) * Use of hands for typing, phone operation, and document handling * Ability to listen clearly and communicate in a busy environment 💙 WHY JOIN PANCARE? When you join PanCare of Florida, you become part of a mission-driven team dedicated to improving access to healthcare in our communities. You’ll work in a supportive environment where teamwork, compassion, and patient trust come first. PanCare of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences. Monday through Friday 8am-5pm

Responsibilities

As a Front Desk Associate, you will greet patients, assist with check-in and checkout, and manage appointment scheduling. You will also handle billing conversations and maintain accurate documentation to support clinic operations.