Front Desk Associate - Part Time at YWCA of Asheville

Asheville, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

16.45

Posted On

02 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Sales, Teamwork, Inclusivity, Software Proficiency, Membership Management, Engagement, Teaching, Wellness Promotion

Industry

Civic and Social Organizations

Description

POSITION TITLE: Front Desk Associate ROLE FOCUS: Membership Sales & Retention HOURS OF WORK: Part time, opening shift 6am-1pm 25 hours per week STARTING RATE: $16.45 per hour FLSA STATUS: Non-exempt, hourly DEPARTMENT: Health and Wellness REPORTS TO: Director of Health and Wellness The YWCA of Asheville fosters a team environment and seeks employees who are dedicated to promoting our missions: eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. POSITION SUMMARY: Front Desk Associates are part of the Health and Wellness team who serve as guest services for all YWCA programs and support membership sales and customer services. The role of Front Desk Associates is to create a welcoming environment for families and members coming to the YWCA. This position is part of the team looking to increase membership through more engaging sales activities and member retention. As a team we provide holistic safe, supportive, and inclusive programming to members utilizing our fitness center, workshops, and classes. RESPONSIBILITIES: Front Desk: Works with the Health and Wellness team to: * Be a supportive team member and attend monthly team meetings; * Create a welcoming environment for all people coming into the YWCA; * Enforce all facility rules, regulations, and racial, gender, and sexual inclusivity policies; * Learn front desk systems including Daxko and Group Ex Pro software to help check in members and offer professional level of customer services; * Learn front desk communication systems such as the phone and radio to help communicate with staff and contractors when needed; * Enthusiastically share the mission of the YWCA; * Opportunity to teach movement classes or other wellness promotion workshops, educational trainings, or series if interested Membership Sales and Retention: Work with the Health and Wellness team to: * Learn and maintain knowledge of Daxko and Group Ex Pro membership software including: * Updating and documenting membership information and enroll new members; * Consistently generating memberships through contacting leads generated through marketing activities, and through engaging tours. * Ensure all prospect/guest information is entered into the our software system and complete all required tracking forms and processes QUALIFICATIONS INCLUDE: * Excellent written & oral communication skills * A people person with customer service skills for effective member engagement * Passionate about eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all * Experience with online tools such as Google suite * Bilingual in Spanish preferred but not required * Must be able to work early mornings How to Apply: Submit resume and cover letter Application Deadline: Applications will be accepted on a rolling basis

Responsibilities

Front Desk Associates create a welcoming environment for families and members while supporting membership sales and customer services. They also enforce facility rules and engage in team activities to promote the YWCA's mission.