Front Desk Associate at RPCI Oncology PC

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Clerical Support, Insurance Verification, Appointment Scheduling, Data Entry, Patient Interaction, EMR, Communication, Teamwork, Problem Solving, Time Management, Attention to Detail, Training, Administrative Duties, Patient Records Management, Referral Coordination

Industry

Medical Practices

Description

Description Our Pulmonary Group of WNY team in Williamsville, NY is looking for a dedicated Front Desk Associate to join us in providing an outstanding first impression for our patients. Roswell Park Care Network is a recognized leader in oncology and specialty care, serving community physician practices across New York State. We are committed to delivering exceptional patient care and advancing innovative treatment options We offer an excellent benefit package: Schedule is Monday through Friday Generous Vacation and Sick time 11 Holidays Medical Insurance via Highmark Blue Cross Blue Shield HRA - employer funded Dental Insurance and Vision Insurance 401(k) with company match As a Front Desk Associate, you will perform general clerical support functions for the clinic. You will welcome patients and visitors; answer routine inquiries; screen calls; assist visitors and patients; schedule appointments; set up referrals; maintain patient charts; perform insurance verification/eligibility; collect copays and patient balance payments at check-in. Responsibilities: Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel Coordinates and prepares patient’s appointments and itinerary Checks insurance eligibility and verification on every patient Collect and scan insurance and other required documents Checks report to ensure coverage and proper co-pay collection Confirms insurance eligibility and verification prior to scheduling new patient appointments New patient intake including entry into EMR Invites every patient to join the patient portal and includes proper paperwork and education to the patient Patient check-out Enters data from source documents into computer following format displayed on screen and enters necessary codes; compiles, sorts and verifies accuracy of data to be entered; responds to inquiries regarding entered data and makes corrections as necessary Answers telephones, routes callers, takes messages and provides routine information to callers Acts as a liaison between patient and physician and other incoming Institute and community calls Monitor’s voicemails and returns calls Creates reminder call and no-show report for Phone Tree Call no show appointments Creates and mails patient letters (no show and 3 call attempt) Provides assistance to patients and family members; refers questions to the appropriate personnel Maintains, sorts, files, and obtains patient records, files and/or charts Retrieves patient records, test results and/or charts from outside sources Coordinate’s referrals, as directed, to providers outside of the practice Prepares paperwork and patient records related to their area of responsibility Interact with fellow workers in a way that promotes a respectful and cooperative working environment Assists nurses, physicians, and other clinical and/or medical personnel with clerical support Accurately and efficiently respond to tasks received from providers, other office staff, and billing Open and close the patient waiting room Utilize spare time in work related activities which contribute to the clinic's needs Must adhere to policies, procedures and regulations as outlined in the office policy and procedures manual Obtains prior authorization for radiology when needed Backup for Medical Records Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested Assists other departments with administrative duties, as requested Prepares other written documentation as required by the profession and the department; maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed Update HealtheLink, as requested Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops. Performs other related duties as assigned or requested Requirements Education/Experience: Must have customer service experience in an office, preferably with patients Successful completion of an accredited medical office assistant education program; or High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or High School diploma or G.E.D. and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience. Must have experience working in Windows and with MS Office software

Responsibilities

As a Front Desk Associate, you will welcome patients and visitors, answer inquiries, schedule appointments, and maintain patient charts. You will also perform insurance verification and collect payments at check-in.