Front Desk Associate at Scenthound Tosa, WI

Vista, California, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

21.0

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer service, Membership sales, Computer proficiency, Technology proficiency, Communication, Problem solving, Time management, Scheduling, Cash handling, Attention to detail, Accountability

Industry

Consumer Services

Description

Benefits: Bonus based on performance Competitive salary Employee discounts Free food & snacks Free uniforms Opportunity for advancement Training & development Perks and Benefits: 401k Direct career growth path to Management positions (Ass. Manager, Manager) and additional options Competitive hourly base pay, plus tips and sales bonuses Merit-based pay increases Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Spanish/English bilingual a HUGE plus Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) Computer/ Technology proficiency A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment Who We Are Looking For: We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager! Tasks: Drive membership sales through health and wellness education Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales Develop membership leads; Follow up with potential members Answer phone calls, schedule customer appointments, manage customer profiles and records Manage cash drawer – responsible for daily cash handling Manage customer expectations; Resolve customer concerns; Retain memberships Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities: Confidence in selling services and products Ability to connect with customers (both canine and human!) and provide outstanding customer service Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services Effective communication with team members and dog parents (in person and on the phone) Independently solve problems using Scenthound values and culture as a guide Attention to detail Time-management; Scheduling appointments efficiently Accountability; hold oneself and others to Scenthound standards

Responsibilities

The associate is responsible for driving membership sales and providing exceptional customer service to dog owners. They will also manage daily operations including scheduling appointments, handling cash, and maintaining a clean reception area.