OVERVIEW

We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires a blend of hospitality management skills, attention to detail, and the ability to handle various guest inquiries efficiently. A passion for guest relations and a commitment to creating memorable experiences is essential.

QUALIFICATIONS

• Previous experience in hotel management or front desk operations is preferred.
• Strong customer service skills with a focus on guest relations; experience in hospitality is highly desirable.
• Bilingual or multilingual abilities are an asset, enhancing communication with diverse guests.
• Proficient in phone etiquette and handling multi-line phone systems effectively.
• Knowledge of night audit procedures is beneficial but not mandatory; training will be provided as needed.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• A positive attitude, strong work ethic, and commitment to providing outstanding guest services are essential for success in this role. Join our team as a Front Desk Agent and contribute to creating unforgettable experiences for our guests!
  Job Types: Full-time, Part-time
  Pay: $18.00 - $20.00 per hour
  Expected hours: 20 – 40 per week
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, utilizing multi-line phone systems for reservations and inquiries.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Handle guest requests and complaints with professionalism, ensuring timely resolution to maintain high satisfaction levels.
• Conduct night audits as required, ensuring accurate financial reporting and record-keeping.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests in a timely manner.
• Maintain front desk operations by managing cash transactions and processing payments accurately.
• Uphold hotel policies and procedures while maintaining confidentiality of guest information.