Front Desk Associate at Silver Bay YMCA

Silver Bay, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

0.0

Posted On

25 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality Software, Cash Handling, Problem Solving, Organizational Skills, Multi-tasking, Verbal Communication, Written Communication, Knowledge of Local Area, Reservation Management

Industry

Hospitality

Description

Description POSITION SUMMARY: Silver Bay’s Front Desk Associate welcomes all members and guests in a friendly and professional manner. To provide excellent customer service, the associate must be able to provide accurate information regarding campus activities and have a general knowledge of the community. SUPERVISORY RESPONSIBILITIES: N/A ESSENTIAL FUNCTIONS: Front Desk: 1. Provides accurate information to members and guests, including rates, accommodations, and activities. 2. Effectively utilizes hospitality software to check guests in and out; inputs transactions into the system; ensures daily activities are accurately completed; uses the procedure checklist as a guide for ensuring tasks are accomplished. 3. Maintains and balances the cash drawer at the end of each shift. 4. Resolve guest issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality of service. 5. Perform duties per daily shift checklists and shut-down procedure list. 6. Responsible for maintaining knowledge of the property's current Property Management System, which serves as the main database for membership and guest reservation transactions. 7. Receive, record, and input all membership and program fees into the current Property Management System consistently to guarantee the ability to pull necessary reports and information. 8. Maintain knowledge of Silver Bay's brochures, website, daily activities, campus maps, and dining options throughout all seasons. 9. Maintaining knowledge of the local area's attractions and restaurants while being able to make reservations for guests as needed. Reservations: 10. Responsible for booking and processing guest reservations according to policies. 11. Responsible for answering incoming calls and e-mails within the Reservations Department in a timely manner (no later than 48 hours since receiving the message). 12. Responsible for taking and applying deposits to the reservation and sending confirmation letters to all guests who make reservations. 13.Ensure the correct deposit amounts are received on the correct dates. 14. All other duties as assigned by the Guest Services Director. 15. As a 24-hour operation, staff may be asked to work weekends, evenings, or night shifts and/or holidays in order to serve our members, guests, and program participants. Requirements High school diploma or equivalent is required. Experience as Front Desk staff is considered a plus. Basic accounting knowledge and proficiency in handling money and keeping records is preferred; organizational and multi-tasking skills are essential. Strong verbal, written, and customer service skills are required. The equivalent combination of education, training and related customer service experience may be considered. Must be able to establish and maintain effective working relationships with staff, co-workers, guests, members and others on campus; must be able to courteously and efficiently answer questions. Knowledge of Silver Bay and the surrounding area is preferred. PHYSICAL REQUIREMENTS: This position requires the ability to stand, walk or sit for prolonged periods at a desk or at a computer. Other physical requirements include kneeling, reaching, or lifting up to 15 pounds.

Responsibilities

The Front Desk Associate welcomes members and guests, providing accurate information about campus activities and ensuring a high level of customer satisfaction. Responsibilities include managing reservations, handling cash transactions, and maintaining knowledge of the property and local attractions.