Provide excellent guest service in an efficient, courteous professional manner; follow Hilton brand standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.

KNOWLEDGE IN:

• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
• Experience in reading and making new reservations over the phone, and in person.
• Phone etiquette when answering procedures, be able to answer inquiries of shopping, dining, entertainment and travel directions.
• Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Skills:

• Computer literate to thoroughly operate property management system: post charges, compute bills, and collect payment for incidentals and room payments.

Abilities:

• Multi task, remain associate and guest service centric.
• Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
• Assist with guest issues with professionalism, maintaining hospitable attitude.

SPECIFIC RESPONSIBILITIES

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Maintain stock/cleanliness in the market area.
• Other duties as assigned, of which the associate is capable of performing.

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK BEING PERFORMED BY PEOPLE ASSIGNED TO THIS CLASSIFICATION. THEY ARE NOT TO BE CONSTRUED AS AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES, AND SKILLS REQUIRED OF PERSONNEL SO CLASSIFIED. ALL PERSONNEL MAY BE REQUIRED TO PERFORM DUTIES OUTSIDE OF THEIR NORMAL RESPONSIBILITIES FROM TIME TO TIME AS NEEDED.

Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• On call
• Weekends as needed

Ability to Commute:

• Fayetteville, NC 28303 (Required)

Ability to Relocate:

• Fayetteville, NC 28303: Relocate before starting work (Required)

Work Location: In perso