Front Desk Associate at University Retina

Lombard, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

22.0

Posted On

12 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Interviewing, Insurance Verification, Copay Collection, Appointment Scheduling, Medical Records Processing, Data Entry, Payment Processing, Professionalism, Interpersonal Skills, Organization, Quick Learning, Problem Solving, Independent Thinking, Typing Speed, Medical Terminology

Industry

Hospitals and Health Care

Description

Company Overview University Retina is a full-service practice that specializes in helping patients heal eyesight-robbing diseases of the retina, vitreous, and macula. Led by a team of board-certified ophthalmologists and retina specialists, the practice has locations in Oak Forest, Bedford Park, Lemont, Lombard, and Lincolnwood, IL. With a dedication to education, technology, charity, and compassionate care, the University Retina team strives to provide patients with the highest level of retinal care in the world. The physicians diagnose and treat retinal-related conditions, including macular degeneration, diabetic retinopathy, retinal detachment repair, and other disorders of the retina, vitreous, and macula. All University Retina offices are equipped with state-of-the-art technology, and each patient’s treatment plan includes the most current and effective therapies or services available. Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Pay Range - $19.00-$22.00/hr. Commensurate with experience Responsibilities • Displays high level of professionalism and gives superb customer service • Obtains and reviews patient demographic and insurance information for accuracy • Verifies insurance and collects copays, co-insurance, and outstanding balances • Ensures all patient intake forms are signed and complete • Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax • Schedules appointments • Processes medical record requests per policies and procedures • Coordinates with Clinical Staff to ensure optimal patient experience Qualifications Education: • High School Diploma or Equivalent Certificate Required Skills: • Minimum 2 years of experience in a medical office/health care setting • Minimum 2 years of health care insurance experience • Strong computer knowledge and skills with a minimum typing speed of 30 WPM • Strong desire to assist others and provide excellent customer service • Must be highly dependable and organized • Outstanding interpersonal skills • An impeccably clean, polished, professional image • The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: • Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance For more information related to our benefits offered, please follow the link to our benefits page: https://www.eyesouthpartners.com/careers/employee-benefits/ (If the link does not work for you, please copy and paste it into your browser). EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Front Desk Associate is responsible for providing exceptional in-person and phone service while accurately obtaining and verifying patient demographic, financial, and insurance information necessary for billing and collections. This role also involves managing various communication channels, scheduling appointments, processing records requests, and coordinating with clinical staff to ensure efficient office operations.