JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Associate to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

QUALIFICATIONS:

• Prior experience in a receptionist, customer service, or front desk role preferred
• Excellent communication and interpersonal skills
• Comfortable with scheduling software and technology
• Organized, reliable, and detail-oriented
• Passion for the beauty or wellness industry is a plus

• Greet clients warmly and create a welcoming, relaxing environment
• Answer phone calls, texts, and emails in a timely and professional manner
• Schedule and confirm appointments using our booking software
• Process payments and handle point-of-sale transactions accurately
• Maintain a clean and organized reception and lobby area
• Provide information about services, products, and promotions
• Support staff and help with light administrative duties as needed
• Uphold the highest standards of customer service and spa etiquette