Front Desk Associate at Zen Eye Institute (ZEI)

Grand Blanc, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Service, Clerical Duties, Phone Etiquette, Scheduling Appointments, Medical Records Processing, Data Entry, Insurance Verification, Payment Collection, Professionalism, Interpersonal Skills, Organization, Computer Knowledge, Typing Speed, Problem Solving, Medical Terminology

Industry

Description

Company Overview Headquartered in Atlanta, GA, EyeSouth Partners is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture. EyeSouth’s affiliate network consists of over 40 practices with 300+ doctors providing medical and surgical eye care services at over 175 clinic locations and 20+ ambulatory surgery centers throughout Georgia, Texas, Louisiana, Florida, Tennessee, Ohio, Kentucky, Alabama, Illinois, Pennsylvania, New York, North Carolina, and South Carolina. Position Summary The Front Desk Associate provides exceptional patient service, both in person and over the phone. This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Front Office Associate may answer multiple phone lines, schedule appointments, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments. Responsibilities • Displays high level of professionalism and gives superb customer service • Obtains and reviews patient demographic and insurance information for accuracy • Verifies insurance and collects copays, co-insurance, and outstanding balances • Ensures all patient intake forms are signed and complete • Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax • Schedules appointments • Processes medical record requests per policies and procedures • Coordinates with Clinical Staff to ensure optimal patient experience Qualifications Education: • High School Diploma or Equivalent Certificate Required Skills: • Minimum 2 years of experience in a medical office/health care setting • Minimum 2 years of health care insurance experience • Strong computer knowledge and skills with a minimum typing speed of 30 WPM • Strong desire to assist others and provide excellent customer service • Must be highly dependable and organized • Outstanding interpersonal skills • An impeccably clean, polished, professional image • The ability to learn quickly, retain training, problem solve and think independently Preferred Skills: • Understanding of medical terminology Company Benefits We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

The Front Desk Associate is responsible for providing exceptional in-person and phone patient service, including interviewing patients to gather accurate demographic, financial, and insurance information necessary for billing and collections. This role also involves performing various clerical duties to maintain efficient office operations, such as answering phones, scheduling, processing records requests, and accepting payments.