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Front Desk Associates/Night Audit at True North Hotel Group Inc

Hays, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Oct, 26

Salary

0.0

Posted On

15 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Check-in/Check-out, Problem Resolution, Clerical Duties, Reservation Management, Phone Etiquette, Hospitality Management

Industry

Hospitality

Description

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Holiday Inn & Suites in Hays, KS. We offer awesome benefits and a great family culture. RESPONSIBILITIES * Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas. * Responds to guest questions either in person or over the phone. * Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed. * Resolves guest problems/complaints. * Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing. QUALIFICATIONS * High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred. * Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance. * Experience in hospitality is a plus. We look forward to hearing from you! True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. 16-24 Hours Mostly Afternoon/Evening Shifts Weekends Rotate-Weekend Audit Every 4-8 Weeks

Responsibilities

The associate is responsible for greeting guests, managing check-ins, and resolving guest complaints to ensure an enjoyable stay. Additional duties include handling clerical tasks such as answering phones, taking messages, and entering reservations.