The Front Desk Attendant is responsible for the successful check in and check out of all guests in a welcoming, caring and timely manner, providing information on the room types and amenities in the room along with the services and facilities throughout the resort. This position plays a pivotal role in the guests overall positive experience during their stay

QUALIFICATIONS:

• Work experience in a Customer Service role
• Work experience in a Front Desk Attendant role an asset
• Very strong computer skills and the ability to quickly learn and understand multiple software systems.
• Strong knowledge in MS Word, Excel
• Adaptable to a busy and fast paced environment
• Strong communication and interpersonal skills
• Excellent attention to detail
• Strong organizational abilities

• Performing all check in and check out tasks in a welcoming and timely manner.
• Registering guests at check in, confirming and collecting necessary information such as phone and email contacts, dates of stay
• Informing guests about payment methods, verifying credit card information
• A thorough knowledge of all the different room types and confidently describe the room set up and amenities in the rooms.
• Provide up to date information on all of the services and facilities throughout the resort and the surrounding community.
• Upsell room types when the opportunity arises.
• Liaise with Housekeeping and Maintenance on room status of cleanliness and in working order.
• Respond to guest concerns/complaints in a professional manner and resolve any issues in a timely manner and that is satisfactory to the guest.
• Answering phones at the front desk in a timely manner.
• Assisting in phone reservations when required
• May perform other duties and functions as assigned based on business levels throughout the resort and organizational changes as directed by the Owner, VP of Operations & General Manager and the Front Office Manager.