Job Opportunity
Residence Services – Union (USW Local 1998)
Posting Date: August 18, 2025
Closing Date: September 1, 2025
Position Title: Front Desk Attendant (Weekday Evenings)
Pay Scale Group: USW Pay Band 4
Department: Residence Services
Pay Rate: Hourly: Probationary $24.79 – After 480 Hours $26.78 – After 2080 Hours $29.98
Type of Appointment: 1-year Term Appointment with the possibility of extension
Normal Work Schedule: Monday to Friday 7:00 PM to 11:30 PM and additional hours as needed.
Victoria University is committed to equity in access to employment and a diverse and inclusive workplace. The University encourages applications from racialized persons/persons of colour, women, Indigenous peoples, persons with disabilities, 2SLGBTQI+ persons, and others who may contribute to the further diversification of ideas. If you require accessibility accommodation, please contact the Human Resources Department vic.hr@utoronto.ca

POSITION SUMMARY:

Under the general direction of the Residence Services Supervisor and Business Manager, Ancillary Services Operations, the Residence Services Desk Attendant supports the day-to-day operations of Residence Services, ensuring alignment with the policies, procedures, and objectives of Victoria University. Key responsibilities include: greeting students and visitors; managing and distributing keys; administering parking; delivering mail; check-in/outs; supports the training process of new hires, and serving as the general switchboard for the University.
During the summer months, the Residence Services Desk Attendant assists with the hotel and conference operations. The position involves working with a wide variety of people, particularly young adults. As a first point of contact, the incumbent must provide friendly, professional and efficient service, demonstrating tact and adaptability in a fast-paced, multicultural environment. The role requires dependability, sound judgment, and the ability to calmly address concerns and resolve issues using available resources. Building and maintaining positive relationships with students, staff, and visitors is essential to success in this position.

QUALIFICATIONS REQUIRED:

Education
Diploma/Certificate with some courses in hospitality and accounting or equivalent combination of education and experience.
Experience
Minimum of one (1)-year of hotel operations, residence services, or customer service experience.

Other

• Excellent oral and written communication skills.
• Excellent organizational skills.
• High attention to detail and accuracy.
• Highly developed and demonstrated interpersonal skills, including professionalism, diplomacy, tact, and discretion when handling sensitive or confidential matters.
• Demonstrated exceptional customer service skills, specifically through frontline interactions with students and the public.
• Strong numerical skills for routine calculations, cash sheet preparation, deposits, and basic accounting tasks.
• Proficiency in Microsoft Office Suite (Excel and Word) with strong typing skills.
• Familiarity with StarRez Housing Software or other hotel software.
• Experience with online student identity databases, electronic key systems, and point-of-sale (POS) systems.
• Ability to deliver mail to four residences, patrol parking lots, and check residence rooms.

Please refer the Job description for details