JOB SUMMARY

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service and administrative support. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

EXPERIENCE

• Previous experience in a front desk or administrative role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace is essential.
• Strong computer skills with the ability to learn new software quickly.
• Excellent organizational skills with attention to detail in all tasks performed.
• Proven customer service experience, demonstrating effective communication skills both verbally and in writing.
• Ability to handle clerical responsibilities efficiently while managing multiple priorities. Join our team as a Front Desk Agent where your contributions will be valued, and your professional growth encouraged!
  Job Types: Full-time, Permanent

Language:

• Mandarin (preferred)

Work Location: In perso

• Greet and assist clients and visitors with a warm and welcoming demeanor.
• Manage multi-line phone systems, directing calls appropriately while maintaining professional phone etiquette.
• Perform data entry tasks accurately and efficiently, ensuring all information is up-to-date in our systems.
• Handle filing and clerical duties to maintain organized records and documentation.
• Utilize Microsoft Office and Google Workspace for various administrative tasks, including typing reports and proofreading documents.
• Provide customer support by addressing inquiries and resolving issues promptly.
• Assist with bookkeeping tasks as needed, including basic accounting functions using QuickBooks.
• Maintain a clean and organized front desk area to create a positive first impression for clients.
• Collaborate with team members to ensure smooth operations within the office.
• Schedule repair appointments and coordinate with technicians.
• Create and manage work orders and service tickets.
• Answer questions about services, estimates, and repair timelines.