JOB OVERVIEW

We are seeking a dedicated and professional Front Desk Agent to join our team. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. As the first point of contact, you will be responsible for managing guest check-ins and check-outs, addressing inquiries, and providing information about hotel services and local attractions. The ideal candidate will possess strong communication skills and a passion for hospitality.

EXPERIENCE

• Previous experience in customer service or hospitality is preferred but not necessary
• Familiarity with front desk operations systems is a plus but training is provided
• Strong interpersonal skills with an emphasis on guest relations and services.
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
  Join our team as a Front Desk Agent where your commitment to excellent service will help create memorable experiences for our guests!
  Job Type: Full-time
  Pay: From $16.00 per hour
  People with a criminal record are encouraged to apply
  Work Location: In perso

• Greet guests warmly upon arrival and provide assistance with check-in and check-out procedures.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Maintain accurate records of guest information, reservations, and billing details.
• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Conduct night audits as required to ensure accuracy in financial reporting.
• Assist in managing reservations through the hotel management system.
• Uphold high standards of cleanliness and organization at the front desk area.