Front Desk Clerk Comfort Suites Saskatoon, Saskatchewan at Hotel Equities

Saskatoon, Saskatchewan, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

16.3

Posted On

28 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Cash Handling, Reservation Management, Conflict Resolution, Teamwork, Time Management, Attention to Detail, Knowledge of Local Area, Safety Compliance, Sales Skills, Computer Skills, Basic Math Skills, Professionalism, Adaptability

Industry

Hospitality

Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable COMFORT SUITES in SASKATOON, SK. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. * Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests * Promptly respond to and resolve guest complaints * Answer telephone promptly and properly being polite, courteous, and friendly * Be friendly, thorough, accurate and efficient in taking reservations * Be friendly, thorough, accurate and efficient in performing Check-ins * Be friendly, thorough, accurate and efficient in performing Check-outs Greet and seat all guests and ensure a quality dining experience. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. * Responsible for greeting every guest with a smile and positive attitude. * Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically handle difficult situations and people. * Provide a safe working environment by ensuring compliance with safety programs, Health Department requirements, and job safety analysis. * Assist guests with luggage upon their arrival to and departure from the hotel when required * Use the guests’ names * Be knowledgeable and helpful about the local area, the hotel and hotel services * Handle messages, wake-up calls, mail, and faxes properly * Assist guests’ with laundry/dry cleaning needs * Know of incoming VIPs * Follow all applicable Choice and HE Standard Operating Procedures. * Perform other assignments as directed by the General Manger & Front Office Manager * Be an enthusiastic, helpful and positive member of the team * Be professional, responsible and mature in conduct and behavior * Be understanding of, encouraging to and friendly with all co-workers * Be self-motivated and use time wisely * Maintain open line of communications with each department * Communicate pertinent information * Respond positively to new ideas * Openly accept critical/developmental feedback * Maintain effective communication through the use of meetings, log books and bulletins * Be available to help other departments in emergency situations * Adhere to all work rules, procedures and policies established by the company including, but not * limited to those contained in the associate handbook. * Safety and Security Skills * Properly handle and account for keys * Be knowledgeable of policies regarding emergency procedures and security concerns * Aggressively seek and react to opportunities to sell rooms and last rooms available * Have complete knowledge of hotel rooms, function space, breakfast room; have in depth knowledge of and regularly re-stock and sell MarketPlace items * Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets * Have full understanding of and actively promote, Choice Privileges program * Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: * Verifies all information on reservations check-in; name, address, method of payment, etc. * Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers * Identifies and records special billing instructions and notifies accounting * Completes shift closing accurately by getting appropriate approval signatures and authorization codes * Adheres to hotel policies regarding the use of cash banks * Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift * Report potential sales contacts to the sales department * Protection of guests’ room numbers and information. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Choice processes and standards is a plus This job requires the ability to perform the following: * Must be able to speak, read, write and understand English. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Must possess basic computational ability. * Must possess basic computer skills. * Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 20 lbs occasionally. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Ability to spend extended lengths of time viewing a computer screen. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment Other: * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Basic math skills are used frequently when handling cash or credit. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: * Starting wage of $16.30 per hour * Team Driven and Values Based Culture * Same-day pay available * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Employee discount * Flexible schedule for the right Team Member

Responsibilities

The Front Desk Clerk is responsible for greeting and welcoming guests, managing check-ins and check-outs, and addressing guest inquiries and complaints. The role requires providing accurate information and ensuring a positive experience for all guests.