Front Desk Clerk- CRC at VALENCIA GROUP

Arlington, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Time management, Problem-solving, Microsoft applications, Teamwork, Attention to detail, Organizational skills, Interpersonal abilities, Computer skills

Industry

Hospitality

Description

Job DetailsJob Location: Caravan Court - Arlington, TX 76011Position Type: Full TimeAre you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!! Come be a part of an AWARD-WINNING TEAM. Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today’s passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond. Status: Non-Exempt Reports to: Front Office Manager --- JOB SUMMARY The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests. --- ESSENTIAL DUTIES & FUNCTIONS · Operational Responsibilities o Log all guest requests into portal o Communicate updates and correspondence with guests o Perform check in and check out tasks according to hotel standards o Complete daily front desk checklist o Adhere to core standards · Guest Services o Anticipate and attend to guest needs o Report all incidents according to company guidelines o Store guest luggage and document appropriately o Receive and store guest packages o Administer lost and found per company guidelines · Team Support and Training o Attend and contribute to department meetings o Participate in cross training o Complete all required trainings · Communication and Reporting o Facilitate all internal communications and follow up accordingly o Run all reports necessary to the operation o Complete full shift pass on reports · Safety & Compliance o Adhere to all safety and security guideline QualificationsESSENTIAL SKILLS AND QUALIFICATIONS · Strong verbal and written communication skills · Effective time management and problem-solving skills · Proficiency in Microsoft applications · Ability to work well with a team and demonstrate attention to detail · Excellent organizational skills and interpersonal abilities · Effective computer skills --- Physical Requirements · Sitting: Short periods of time · Standing/Walking: Long periods of standing, minimum of 5 consecutive hours · Lifting/Carrying: Occasionally, maximum of 20 pounds Working Environment · Interior: Majority of time spent in front desk building · Exterior: Escorting guests to required areas of the hotel --- BASICS · Maintain cleanliness and organization in all work areas · Display courteous behavior with guests and team members · Report any unsafe conditions immediately · Ensure hotel equipment is in proper working condition · Perform any additional duties as assigned by the supervisor --- CANDIDATE PROFILE · Education and Experience o Hotel or Office administration experience preferred o No minimum education requirements required

Responsibilities

The front desk agent facilitates guest requests and manages the daily check-in and check-out processes. They are also responsible for maintaining operational standards, guest services, and internal reporting.