FRONT DESK CLERK / DATA ENTRY – MILITARY & FAMILY READINESS CENTER

Employer: JHL Support Services
Location: Schriever Space Force Base – Colorado Springs, CO
Job Type: Full-Time, Monday–Friday, 40 hours/week
Pay: Competitive – Based on Experience
This position is contingent upon award

POSITION SUMMARY

JHL Support Services is seeking a Front Desk Clerk / Data Entry Specialist to provide professional, high-quality customer service and administrative support at the Military & Family Readiness Center (M&FRC) on Schriever Space Force Base. This position ensures that service members, civilians, and their families have timely access to information, resources, and programs that support readiness and well-being.

REQUIRED QUALIFICATIONS

• U.S. Citizen able to meet security clearance requirements for Schriever SFB access.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Teams, Access, Windows OS).
• Ability to learn M&FRC resource software and AFFIRST within two (2) months; full proficiency in all M&FRC programs within six (6) months.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.

PREFERRED QUALIFICATIONS

• Previous experience in military family readiness, community service, or customer service roles.
• Familiarity with Air Force readiness programs such as TAP, EFMP, and Personal Financial Readiness.

EXPERIENCE:

Minimum of 1–2 years of administrative, receptionist, or customer service experience in a professional office setting. Prior experience with data entry, scheduling systems, and multi-line phone handling is required. Experience in a military, government, or community services environment is preferred, along with familiarity with readiness programs such as TAP, EFMP, and PFR.

• Greet and assist all walk-in customers and telephone callers professionally and courteously.
• Answer basic questions regarding M&FRC programs, resources, classes, and registration procedures.
• Direct customers to the appropriate program managers based on their needs.
• Register customers in the Air Force Family Integrated Results and Statistics Tracking (AFFIRST) system for classes, briefings, or workshops.
• Respond to M&FRC organizational email daily; forward inquiries to the correct program managers as needed.
• Provide building orientations for walk-in visitors and workshop participants, including guidance on the Discovery Center/Computer Lab.