Front Desk Clerk at DoubleTree (Hilton San Antonio Airport)

Wood Dale, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Hospitality, Check-In, Check-Out, Reservation Management, Payment Processing, Interpersonal Skills, Organizational Abilities, Multitasking, MS Office, Hotel Management Systems

Industry

Description

Description Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at DoubleTree in [Wood Dale, IL]. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Guest Check-In and Check-Out: - Greet guests upon arrival and ensure a smooth check-in process. - Verify guest information, process payments, and issue room keys. - Provide information about hotel services, facilities, and local attractions. - Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: - Respond to guest inquiries and requests promptly and courteously. - Resolve guest complaints and issues in a timely and professional manner. - Anticipate guest needs and provide personalized service to enhance their experience. - Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: - Assist guests with making reservations, modifications, and cancellations. - Update reservation system with accurate guest information and special requests. - Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: - Maintain accurate records of guest accounts, including charges and payments. - Prepare daily reports and balance cash drawers at the end of each shift. - Assist with administrative duties, including answering phones and responding to emails. Safety and Security: - Monitor the lobby and front desk area to ensure the safety and security of guests and staff. - Follow emergency procedures and protocols in case of incidents or emergencies. - Report any safety hazards or security concerns to management immediately. Requirements Qualifications: - High school diploma or equivalent. - Previous experience in customer service or hospitality preferred. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Ability to multitask and work in a fast-paced environment. - Proficiency in computer software, including MS Office and hotel management systems. - Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: - Competitive hourly wage. - Comprehensive training program. - Opportunities for advancement within the company. - Employee discounts on hotel stays and other amenities. - Flexible scheduling options.

Responsibilities

The Front Desk Clerk will be responsible for providing exceptional guest service, managing guest check-ins and check-outs efficiently, and assisting guests with various inquiries and requests throughout their stay. Key duties also involve handling reservation management, processing payments, and maintaining accurate administrative records.