External Applicants:
Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the “My Experience” application page.
• Locate the “Resume/CV” document upload section at the bottom of the page.
• Use the “Select Files” button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The “My Experience” page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.
Current Employees:
Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.
A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.
Job Description Summary
Performs the operations of the front desk and runs computer programs that assists in daily responsibilities. This position also ensures excellent service to faculty, staff, students, and campus guests.
Job Description

Essential Functions:

• Greets and welcomes patrons; answers and refer questions from patrons; ensures maximum satisfaction.
• Performs customer service functions.
• Performs data entry and utilizes management software systems; updates systems with billing information; posts charges to accounts, maintains cash receipts, and bank statements.
• Upholds and clearly communicates facility and university rules and regulations.

Required Education, Knowledge, Skills, Abilities:

• High school degree or GED with two years related experience, or an equivalent combination of education and experience.
• Excellent interpersonal, communication, and time management skills.
• Proficiency in Microsoft Office, the Internet, and other relevant software.
• Ability to handle sensitive information in a confidential manner.
• Ability to organize workflow and coordinate activities.
• Ability to maintain effective customer relations.
• Currently hold or obtain certifications, if applicable.

Preferred Education, Knowledge, Skills, Abilities:

• Associates Degree.
• Experience in a university environment.

Physical Requirements:

• Physical Requirements: medium work; climbing, crouching, standing, walking, lifting, fingering, grasping, feeling, talking, hearing.
• Visual acuity to determine neatness and thoroughness of work assignments

Environmental Conditions:

• Subject to both inside and outside activities.

Additional Job Description
Time Type Requirement
Full time
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.
Equal Opportunity Statement
The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.
Accommodations for Applicants
If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact
AskHR@wfu.edu
or (336) 758-4700

• Greets and welcomes patrons; answers and refer questions from patrons; ensures maximum satisfaction.
• Performs customer service functions.
• Performs data entry and utilizes management software systems; updates systems with billing information; posts charges to accounts, maintains cash receipts, and bank statements.
• Upholds and clearly communicates facility and university rules and regulations