Front Desk Clerk at Hilton Grand Vacations

Sapphire, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

0.0

Posted On

14 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Reservation System Input, Inventory Management, Invoicing, Key Control, Safety Deposit Box Maintenance, Guest Services, Mail Distribution, Work Order Relay, Shift Handoff, Supply Restocking, Arrival Packet Preparation, Problem Reporting, Adaptability, Physical Stamina

Industry

Hospitality

Description

At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be. Come check out our wonderful resort and meet our team! When: Every Wednesday and Friday Time: 9am to 12pm and 1pm to 4pm Location: 3077 Highway 64E, Suite A, Sapphire, NC 28774 Attendees will participate in a meeting and greet, a tour of the property, and on-site interviews for open positions with the opportunity to receive a conditional offer on the spot! Why do Team Members Like Working for us? Driven hourly pay Get your earned pay any time before payday through DailyPay* Medical, Dental, and Vision benefits starting on Day 1 Generous Vacation Time Off Program Paid Sick Time Discounted hotel rates 401(k) program with company match Employee stock purchase program - purchase shares at a discounted rate Tuition reimbursement programs Recognition Programs and Rewards Internal Growth and Career Pathing And much more! Schedule Details: Our Front Desk must be adaptable to working a variety of shifts, including on weekends as well as holidays. Shifts is 2:00 pm to 10:00 pm. Responsibilities: Input information into the computerized reservation system to update and maintain records. Accesses reservation system to settle unit availability and assists guests with reservations or changes as needed, maintaining HGV rental policies in an effort to improve inventory. Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes. Provides additional services by taking and holding packages, and delivering telephone and fax messages to owners, guests, and resort staff. Reviews encouraged check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Relays pertinent information to the oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets. Reports any unresolved problems with owners and guests to management. Assists other departments as needed and carries out other duties as assigned by management. *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement. Qualifications To fulfill this role successfully, you will possess the following minimum qualifications and experience: 1+ years of related experience Can easily climb stairs and work on ladders up to 30 feet, push/pull up to 80 lbs, and lift and carry up to 50 lbs. Grasp, stoop, and reach overhead with or without reasonable accommodations. High School Diploma or GED It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 1+ years or more of job-related experience Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

Responsibilities

Responsibilities include updating and maintaining computerized reservation system records, managing unit availability, generating invoices, collecting monies, and controlling unit keys. The role also involves handling guest requests, relaying maintenance orders, distributing mail, and preparing front desk supplies for shifts.