Front Desk Clerk at KOLTER HOSPITALITY GROUP

Miami Beach, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

15.0

Posted On

15 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Cashiering, Problem Solving, Communication, Time Management, Attention to Detail, Teamwork, Adaptability, Sales, Conflict Resolution, Multitasking, Safety Procedures, Guest Relations, Technical Skills, Positive Attitude

Industry

Hospitality

Description

Job Details Job Location: BHK Crystal Beach Hotel LLC - Miami Beach, FL 33141 Position Type: Full Time Salary Range: $15.00 - $15.00 Hourly Travel Percentage: None Job Shift: Any Job Category: Hospitality - Hotel Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures. Performance Expectations: Assist guests with check in and check out processes. Coordinate all guest requests. Inform guests of hotel services, features and room amenities. Welcome the guest by name whenever possible. Follow the hotel’s rate structures, discounts and sell/upsell strategies. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. Cancel room reservations according to policy. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations: Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace Kolter Hospitality Participates in E-Verify Qualifications General Requirements: Able to work weekends Report to work on time and in proper uniform. Knowledge and/or ability to operate a computer and reservation system. Experience: None. Customer Service or Hospitality experience a plus. Education: None Physical Requirements: Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling Kolter Hospitality is proud to be an Equal Employment Opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

Responsibilities

The Front Desk Clerk is responsible for processing check-ins and check-outs, issuing room keys, and resolving guest issues. They assist guests with requests and inform them of hotel services and amenities.