Front Desk Clerk at Marcus Corporation

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

16.5

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Communication, Problem Solving, Time Management, Organization, Decision Making, Service Orientation, Phone Operations, Room Management, Cash Handling, Customer Service, Hospitality, Key Control, Pre-Assignment, Check-In, Check-Out

Industry

Hospitality

Description

The Platinum Hotel is looking for a full time Front Desk Agent. We’re the perfect team to join if you’re looking for a non-union, non-smoking & non-gaming work environment. Located just 1 block off the strip, and 5 blocks from UNLV, you’re guaranteed an easy trip to work and free meals & employee parking. The Front Desk agent will be responsible for registration and checkout, phone operations, mail and message service all the while providing outstanding service to our guests along the way. Starting pay is $16.50/hr. Shift times vary between 6am - 10pm What you will be doing: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Open, secure, and balance out daily shift bank, which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Monitor room availability throughout the day. Research guest requests and create memorable amenities. What we are looking for: High School or equivalent. Must be 21 years or older 6+ months previous work experience in a guest service position are required and other customer service facing roles such as a receptionist, an administrative assistant, or medical receptionist are helpful but would preferably be from within the hospitality industry Able to work independently Has good judgment, problem solving, and decision-making skills. Organization and time management skills. Service oriented. Good oral and written communication towards guests, supervisors, peers, and/or subordinates. SMS or similar property management system experience a plus. At the Platinum Hotel, we offer the following great benefits: A free, well-balanced meal every shift Flexible schedules Paid time off Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match And many more! We will verify through E-Verify the identity and employment eligibility of all persons hired. The Platinum Hotel is an Equal Opportunity Employer. #MHRH

Responsibilities

The Front Desk Agent will be responsible for registration and checkout, phone operations, and mail and message service while providing outstanding service to guests. This includes checking in and out guests, answering phone calls, and ensuring proper credit policies are followed.