JOB OVERVIEW

We are seeking a friendly and professional Front Desk Clerk/Night Auditor to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment. Multilingual candidates are highly encouraged to apply, as we value diverse backgrounds and perspectives.

EXPERIENCE

• Previous experience in a front desk or guest services role within the hospitality industry is preferred.
• Strong customer service skills with a focus on creating positive guest interactions.
• Proficiency in phone systems and excellent phone etiquette.
• Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
• Familiarity with hotel operations and management software is advantageous but not required.
• A positive attitude, strong work ethic, and the ability to work well under pressure are essential for success in this role.
  Join our team as a Night Auditor/Front Desk Agent where your contributions will help create memorable experiences for our guests!
  Job Types: Full-time, Part-time
  Pay: $17.85-$18.00 per hour
  Expected hours: 24 – 30 per week

Benefits:

• On-site parking

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Manage check-in and check-out processes efficiently.
• Answer phone calls promptly, providing information and assistance as needed.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.
• Maintain accurate records of guest information and reservations using hotel management software.
• Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
• Provide local area information and recommendations to enhance the guest experience.
• Uphold hotel policies and procedures while ensuring compliance with safety regulations.