OVERVIEW

We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest services and ensuring the smooth operation of the front desk during night shifts. The ideal candidate will possess strong customer service skills, be proficient in phone systems, and have a passion for creating a welcoming environment for our guests.

REQUIREMENTS

• Proven experience in customer service or hospitality roles, preferably at a hotel front desk.
• Strong phone etiquette skills with the ability to communicate clearly and effectively.
• Multilingual or bilingual capabilities are highly desirable to assist diverse clientele.
• Familiarity with hotel management software is a plus.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently during night shifts while maintaining a high level of service.
• Flexibility to work varying shifts, including weekends and holidays as required.
• A positive attitude, strong work ethic, and commitment to providing outstanding guest experiences.
  Job Types: Full-time, Part-time
  Pay: From $17.20 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Flexible schedule
• Housing allowance
• On-site gym
• On-site parking
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor.
• Handle check-ins and check-outs efficiently while maintaining accurate records.
• Manage reservations and ensure all guest requests are fulfilled promptly.
• Respond to guest inquiries and resolve any issues or complaints with professionalism.
• Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
• Perform nightly audits of financial transactions and ensure accuracy in billing.
• Monitor security systems and ensure the safety of guests during night hours.
• Collaborate with housekeeping and maintenance teams to address guest needs.
• Utilize phone systems to manage incoming calls and provide information as needed.