Front Desk Clerk - Part Time at DoubleTree Hotel & Suites Charleston Airport

Milwaukee, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Apr, 26

Salary

0.0

Posted On

21 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Organizational Abilities, Multitasking, Hospitality, Reservation Management, Administrative Tasks, Problem Solving, Safety Awareness, Computer Proficiency, Flexibility, Positive Attitude, Guest Relations, Time Management, Interpersonal Skills

Industry

Description

Description Position Overview: We are currently seeking a friendly and customer-focused Front Desk Clerk to join our team at Hampton Inn in Milwaukee WI. The Front Desk Clerk will be responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. The ideal candidate will have strong communication skills, attention to detail, and a passion for hospitality. Key Responsibilities: Guest Check-In and Check-Out: - Greet guests upon arrival and ensure a smooth check-in process. - Verify guest information, process payments, and issue room keys. - Provide information about hotel services, facilities, and local attractions. - Handle check-outs efficiently, processing payments and issuing receipts. Customer Service: - Respond to guest inquiries and requests promptly and courteously. - Resolve guest complaints and issues in a timely and professional manner. - Anticipate guest needs and provide personalized service to enhance their experience. - Maintain a positive and welcoming atmosphere at the front desk. Reservation Management: - Assist guests with making reservations, modifications, and cancellations. - Update reservation system with accurate guest information and special requests. - Ensure room availability and assign rooms based on guest preferences and hotel policies. Administrative Tasks: - Maintain accurate records of guest accounts, including charges and payments. - Prepare daily reports and balance cash drawers at the end of each shift. - Assist with administrative duties, including answering phones and responding to emails. Safety and Security: - Monitor the lobby and front desk area to ensure the safety and security of guests and staff. - Follow emergency procedures and protocols in case of incidents or emergencies. - Report any safety hazards or security concerns to management immediately. Requirements Qualifications: - High school diploma or equivalent. - Previous experience in customer service or hospitality preferred. - Excellent communication and interpersonal skills. - Strong attention to detail and organizational abilities. - Ability to multitask and work in a fast-paced environment. - Proficiency in computer software, including MS Office and hotel management systems. - Willingness to work flexible hours, including evenings, weekends, and holidays. Benefits: - Competitive hourly wage. - Comprehensive training program. - Opportunities for advancement within the company. - Employee discounts on hotel stays and other amenities. - Flexible scheduling options.

Responsibilities

The Front Desk Clerk is responsible for providing exceptional guest service, handling check-ins and check-outs, and assisting guests with inquiries and requests. They must maintain a positive atmosphere and ensure guest satisfaction throughout their stay.