JOB OVERVIEW

We are seeking a dedicated and enthusiastic Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Experience in hotel management or guest services is highly valued.

EXPERIENCE

• Previous experience in hospitality management or hotel front desk operations is preferred.
• Bilingual or multilingual skills are a plus, enhancing communication with diverse guests.
• Strong customer service background with an emphasis on guest relations and satisfaction.
• Familiarity with hotel management software is advantageous but not mandatory; training will be provided.
• Ability to work flexible hours, including nights and weekends as needed in a resort environment. Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
  Job Type: Part-time
  Pay: From $14.00 per hour
  Expected hours: 16 – 32 per week
  People with a criminal record are encouraged to apply
  Work Location: In perso

• Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
• Manage check-in and check-out processes efficiently, utilizing multi-line phone systems to assist guests promptly.
• Provide information about hotel amenities, local attractions, and services available to enhance guest experience.
• Handle guest inquiries and resolve issues effectively to maintain high levels of guest satisfaction.
• Perform night audit duties as required, ensuring accurate financial reporting and record-keeping.
• Maintain front desk operations by keeping the area organized and stocked with necessary supplies.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
• Uphold the highest standards of hospitality through excellent phone etiquette and guest relations.