iGuard360 is a trusted name in professional security services, dedicated to providing exceptional client care, safety, and concierge excellence in residential and commercial settings. We’re currently seeking a confident and experienced Head Supervisor – Front Desk Concierge to lead and support our front desk team at a high-end condominium located in Toronto, ON.
As the Front Desk Concierge Head Supervisor, you will be responsible for overseeing concierge operations, ensuring consistent service delivery, supporting site staff, and maintaining a professional and welcoming atmosphere for residents, guests, and management. You will act as the main point of contact for both our site team and client representatives.

QUALIFICATIONS:

• Minimum 3 years of front desk concierge or customer service experience
• Minimum 3 year in a supervisory or leadership role (security or hospitality preferred)
• Valid Ontario Security Guard License
• First Aid & CPR/AED Level C certificate
• Strong communication and leadership skills
• Experience working in luxury residential or condo settings is an asset
• Professional appearance, reliability, and attention to detail
• Ability to handle high-pressure situations with poise and professionalism
• Must be available for evening/weekend coverage as required

• Supervise and support front desk concierge staff across multiple shifts
• Act as a liaison between the property management and security team
• Train new concierge staff and ensure proper onboarding procedures
• Conduct regular site inspections and performance evaluations
• Handle incident reports, resident concerns, and emergency response coordination
• Maintain clear and professional communication with team members and site contacts
• Prepare and submit daily reports and incident reports to the property management