Front Desk Concierge at May Management Services Inc

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

23.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Hospitality, Reception, Communication, Interpersonal Skills, Microsoft Office, Email, Scheduling Tools, Multitasking, Organization, Problem-Solving, Data Entry, Filing, Mail Distribution, Security, Confidentiality

Industry

Consumer Services

Description

Description Front Desk Concierge Location: Jacksonville, FL 32225 - Queens Harbour Reports To: Community Association Manager Status: Full-Time / On-Site Industry: Homeowners Association (HOA) Position Overview: The Front Desk Attendant serves as the primary point of contact for residents, guests, vendors, and visitors at a prominent HOA community in Jacksonville, Florida. This role is responsible for delivering exceptional customer service, maintaining a welcoming environment, assisting with administrative tasks, and supporting the daily operations of the management team. Professionalism, communication, and attention to detail are essential. Key Responsibilities Greet residents, guests, and vendors in a friendly, professional, and timely manner. Answer incoming phone calls, respond to emails, and provide accurate information regarding community policies, amenities, and procedures. Monitor building/amenity access and ensure proper sign-in for visitors and contractors. Assist residents with questions, work order requests, amenity reservations, and general inquiries. Maintain clean, organized, and professional front desk and lobby areas. Receive, log, and distribute packages and deliveries as required by community policy. Assist the Community Association Manager with administrative duties such as data entry, filing, mail distribution, and document preparation. Report any safety, maintenance, or security concerns promptly to management. Support community events and communications as needed. Uphold the HOA’s standards, confidentiality, and customer service expectations at all times. Requirements Qualifications & Skills Previous experience in customer service, hospitality, reception, or front desk preferred. Strong communication and interpersonal skills with a warm and professional demeanor. Proficient in basic computer applications (Microsoft Office, email, scheduling tools). Ability to multitask and remain organized in a fast-paced environment. Dependable, punctual, and able to work with minimal supervision. Strong problem-solving skills and ability to address resident requests calmly and effectively. Experience in HOA/COA or property management environments is a plus. Work Schedule & Compensation Full-time schedule; may include weekends or evenings based on community needs. Compensation aligned with experience and competitive for the Jacksonville 32225 market. Benefits may include paid time off, holiday pay, and additional perks depending on employer. Physical Requirements Ability to sit or stand for extended periods. Ability to lift up to 20 lbs (e.g., packages, office supplies).

Responsibilities

The Front Desk Attendant acts as the main contact for residents and visitors, responsible for delivering exceptional customer service, managing access control, and handling general inquiries. This role also supports daily operations by assisting with administrative tasks and maintaining the professional appearance of the front desk area.