Front Desk Concierge at OneSpaWorld

Murphy, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Point Of Sale Systems, Phone Etiquette, Written Communication, Verbal Communication, Windows Proficiency, Office Equipment Operation, Client Care, Attention To Detail, Time Management

Industry

Health;Wellness & Fitness

Description

COMPANY DESCRIPTION Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience. Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste. JOB DESCRIPTION The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards. Qualifications: - Experience: (Type of work experience, min. number of years): Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus. - Technical or Administrative Knowledge: Computer literate with good typing skills. Effective written communication skills. Able to operate basic business machines(i.e. calculator, fax, printer, copier) - Required Skills and Abilities and/or: Self motivated. Maintain a professional appearance at all times. At least 1 year of experience of working with answering the phones in a customer oriented environment. Demonstrate pleasant and appropriate phone etiquette. Excellent listening and verbal skills. Computer literate with good keyboard skills. Proficient with Windows. Ability to operate basic office equipment such as phone, fax, copier, printer, etc. High school diploma or equivalent. Team player. Responsible, dependable. High personal standards and values. Excellent client care, service excellence and attention to detail. Effective communicator. Flexible and cooperative. Ability to meet US employment and eligibility requirements. Benefits and Perks A competitive benefits package is offered, inquire within for details to: Health, vision, dental insurance 401k savings plan Paid sick time away from work Employee spa service/retail discounts and promotional Friends & Family program

Responsibilities

The Concierge manages the front of house to welcome guests and provide comprehensive information and homecare services. They are responsible for maintaining high guest service excellence standards and monitoring the front-line experience.