Front Desk Coordinator at ABHS

Laurel Springs, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

20.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Filing, Answering Phones, Money Handling, Communication, Office Equipment Operation, Scheduling, Appointment Management, Paperwork Management, Data Uploading, Authorizations Processing, Clinical Support, De-escalation, Crisis Management, Teamwork, Adaptability, Organization

Industry

Non-profit Organizations

Description

General Description Responsible for undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic money handling, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Tasks & Responsibilities A. Essential Duties * Greet clients and set a positive office atmosphere. * Answer and field phone calls at high call volume and direct to appropriate party. * Operate Office Equipment. * Receive and send out mail to Marlton Administrative Office. * Facility Scheduling and appointment confirmations. * Manage Appointments (Checking clients in and out). * Assessing Missed Appointment Fees. * Assure all intake paperwork is complete and saved to chart. * Upload records and client documentation. * Complete Prior and ADHD Authorizations. * Facilitate ADHD Screenings. * Clinical/Medical Support. * Communicate and facilitate appointment and schedule changes. * Send TH appointment links. * Send correspondence and assignments on behalf of clinicians. * Receive assignments and upload to chart. * Schedule Psychiatric F/U and ADD Screenings. * Send out Lyft Links for TMS clients. * Execute patient letters and requests for D/C and R/0. * Assist with med refill coordination. * Complete medication prior authorizations (Medline Only). * Triage and coordinate medication processing with pharmacies (Medline Only). * Coordination and retrieval of lab orders through LabCorp and Quest. * Patient de-escalation and crisis management. B. Additional Duties * Assists and covers other staff when necessary to maintain high productivity and efficiency in the department. * As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly. C. Interpersonal Relations * Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information. * Take Accountability: Take constructive feedback and prevent discourse among our peers. * Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accepts constructive criticism well in an open and non-defensive manner. * Be Professional: Wear business casual attire (please see dress code policy). Competencies * Adaptability * Customer Service * Decision Making * Dependability * Ethics * Interpersonal Skills * Job Knowledge * Conflict Management * Organization Skills * Productivity * Self-Development * Teamwork Performance Standards & Measurement * Compliance with essential and incidental duties; compliance with company policies and procedures. * Compliance with state and federal laws and regulations applicable to the business. Equipment, Tools & Machines * Use of computer, telephone, and other office equipment such as a printer and fax. * Use of company network and email domain. Working Conditions * Air conditioned and well-illuminated office environment and outdoor environment. * May have several responsibilities at once. Interaction with other is constant and can be interruptive. * Work may be stressful at times due to high level workflow. * Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs. * Participates in educational training, orientations, or compliance programs as needed to maintain competency. * If you must leave your employment with our company, we request employee’s to give us at least 14 days resignation notice in writing. Demands * Enthusiastic self-starter operating with sustained energy and showing great initiative. * Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc. * Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors. * Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others. * Excellent organizational skills. * Accepts constructive criticism well in an open and non-defensive manner.Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment. · Ability to function independently and with flexibility. * Ability to work under pressure, handle multiple tasks and interruptions. * Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs. * Ability to sit, stand, or walk for extended periods of time. * Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements. Qualifications Education: * High school diploma or equivalent required * Associate’s Degree preferred Required licenses or certifications: * Current CPR Certification * Narcan Certified Experience: * Successful work experience in a front office setting or in another clerical position, * Strong working knowledge of office procedures and basic accounting principles * Experience in medical field is highly desirable. * Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required. Monday-Friday 12:30pm-9:00pm

Responsibilities

The coordinator is responsible for general office activities including filing, answering high-volume phone calls, managing documents, and basic money handling. Key tasks involve client interaction, appointment scheduling, managing intake paperwork, processing authorizations, and providing clinical/medical support.