Front Desk Coordinator at Allied Digestive Health

Oakhurst, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Interpersonal Skills, Medical Terminology, Healthcare Office Procedures, Electronic Health Record Systems, Office Software Proficiency, Insurance Verification, Bilingual Abilities, Scheduling Software, Patient Management Systems

Industry

Medical Practices

Description

About the Role: The Medical Receptionist 1 at Monmouth Gastroenterology plays a critical role as the first point of contact for patients and visitors, ensuring a welcoming and professional environment. This position is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records to support efficient clinical operations. The role requires effective communication with patients, healthcare providers, and administrative staff to facilitate smooth workflow and enhance patient satisfaction. The Medical Receptionist 1 also ensures compliance with healthcare regulations and confidentiality standards while managing sensitive patient information. Ultimately, this position contributes significantly to the overall patient experience and operational success of the healthcare facility. Minimum Qualifications: * High school diploma or equivalent. * Previous experience in a medical receptionist or front desk role within a healthcare setting. * Basic knowledge of medical terminology and healthcare office procedures. * Proficiency with electronic health record (EHR) systems and standard office software. * Strong communication and interpersonal skills. Preferred Qualifications: * Certification as a Medical Administrative Assistant (CMAA) or equivalent. * Experience working in a gastroenterology or specialty medical practice. * Familiarity with insurance verification and billing processes. * Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community. * Advanced proficiency with scheduling software and patient management systems. Responsibilities: * Greet and check in patients promptly and courteously upon arrival. * Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. * Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate staff members. * Verify patient insurance information and assist with the collection of co-pays and other payments. * Maintain and update patient records accurately, ensuring confidentiality and compliance with HIPAA regulations. * Coordinate communication between patients, medical staff, and external providers as needed. * Prepare and organize patient paperwork and documentation for medical staff. * Assist with administrative tasks such as filing, faxing, and managing office supplies. Skills: The required skills enable the Medical Receptionist 1 to efficiently manage patient interactions and administrative tasks, ensuring a smooth and organized front desk operation. Strong communication skills are essential for effectively addressing patient needs, coordinating with medical staff, and handling phone inquiries professionally. Proficiency with EHR systems and office software allows for accurate scheduling, record-keeping, and data management, which are critical for maintaining compliance and operational efficiency. Preferred skills such as bilingualism and knowledge of insurance processes enhance the ability to serve a diverse patient population and support billing accuracy. Together, these skills contribute to a positive patient experience and the overall effectiveness of the healthcare team.

Responsibilities

The Medical Receptionist 1 greets and checks in patients, manages appointments, and maintains patient records. This role also coordinates communication between patients and medical staff while ensuring compliance with healthcare regulations.